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How to Shop at BrazilainShop.com
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How do I order?
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How can I pay? Is it safe to use my credit card?
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Do you ship internationally?
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How long will it take to get what I order?
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How much do you charge for shipping?
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What about your returns policy?
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Why can not I finish my order?
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How can I track my orders?
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How do I contact Customer Service?
- Interruption of Service or Delay
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Terms & Conditions
- Cancelled Orders
1. How do I order?
It's fun and easy to order at BrazilianShop.com.
If this is your first time buying something, you will have to follow 3 easy steps:
1- Surf throught our web site and
choose the products you may order
2- When you finish your shopping, click in the checkout button located in the botton
of your invoice page.
3- If this is the first time you are shopping with us, fill in all the blank spaces
in our shipping information form , otherwise, just check the option for returning
customers and put your e-mail and your password. After that, click the next button.
4- Fill in all the blank spaces in our billing information form and click finish.
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2. How can I pay? Is it safe
to use my credit card?
All prices in our store are listed
in US dollars. We accept American Express, MasterCard, Visa, checks or money orders
denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid
nine-digit bank routing number (ABA code), located along the bottom.
Shopping at BrazilianShop.com is
safe. Every credit card purchase you make at BrazilianShop.com is backed by the
BrazilianShop.com Safe Shopping Guarantee. We guarantee that every transaction
you make at BrazilianShop.com will be 100 percent safe. This means you pay nothing
if unauthorized charges are made to your card as a result of shopping at BrazilianShop.com.
Plus, you'll be one of thousands
customers that we have around the world and who have safely shopped with us without
credit card fraud.
3. Do you ship internationally?
We gladly ship anywhere in the world
and have several overseas-shipping options. BrazilianShop.com works in association
with the biggest shipping companies in the world as Fedex, UPS and DHL. Brazilianshop.com
is not responsible for Customs fee. Customers have to pay it to receive the package
in their country.
4. How long will it take to get what I order?
To find out when you will receive
an item, you need to consider the availability of the item you ordered and the shipping
option you selected:
(Availability) + (Shipping Time)
= Total Delivery Time
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5. How much do you charge for shipping?
Our shipping prices are the same
charged by the trasnportation companies. The shiping price varies with the quantity
ordered and the destination of the package.
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6. What about your returns policy?
We hope everything is 100% satisfactory. If something is
not right please use this form for exchanges or returns. Our Goal is to make an
exchange or refund as fair and easy as possible.
Merchandise Return Instructions
Should you find it necessary to return any of the merchandise
on this order, please follow the instructions;
- All returned items are inspected upon arrival at
BrazilianShop.com to verify that they are in new and un-used condition. The items
must be with their respective original tags. Refunds or exchanges will only be made
after the merchandise has passed inspection.
- In the event that the product is not correct due to
an error on behalf of the customer, the costs for the freight to return the parcel
to BrazilianShop.com will be covered by the customer, and if an exchange is required,
the costs for the replacement to be sent out would also need to be covered by the
customer.
- If the exchange is not a result of BrazilianShop.com’s
error, there will be an additional UPS ground shipping charge (for US customers),
or international shipping charge (for other countries).
- If replacement items are of greater value than the
items being returned, the difference will be charged to the credit card.
- Please fill out the credit card information in the
form below. This procedure is necessary because BrazilianShop.com does not keep
a record of the credit card information after the order has been shipped.
- In the event that a product is not correct due to an
error on behalf of BrazilianShop.com, we will cover the costs for the parcel to
be sent back to us (the credit will take place when the parcel is received by us)
and should an exchange be required BrazilianShop.com will cover the costs to send
the new products out to you, based on the original freight service used for the
order.
- Returns/Exchanges will only be accepted within 14 days
of goods being shipped.
- Seasonal products and wholesale items are not refundable.
For Shopping call: 1-310-837-4299 • for customer service
call: 1-310-837-4299 or 310-220-3361 • To Order by Fax: 1-310-837-4294. Hours: Mon-Fri
from 10am to 6pm, Sat from 11am to 5pm (PST)
To return an item:
- Fill out returns form.
- Make a copy of the original invoice.
- Place the returns form and invoice copy into the same
box that will be used to return the merchandise.
- Please indicate if shipping address is different from
original invoice and put information in blank box below.
- Please fill out the credit card information. (Please
see item 3 above).
- Mail the returns back to the address directly below:
Returns and Exchanges
Form
Customer Shipping Address:
New o
Same
o
BrazilianShop.com
Returns Department
10826 Venice Blvd., Ste. 105
Culver City, CA 90232
Description of Discrepancy/Reason for
Return:
Return Reason Codes:
01-Wrong Size,
02-Wrong Color, 03-Defective Material or Workmanship, 04-Parts Missing
Returned Item Description
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Price
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Quantity
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Color
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Size
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Return Reason Code
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Please indicate if Replacement or New Order: R = Replacement N = New Order
Replacement or New Order Item Description
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Price
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Quantity
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Color
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Size
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Replacement-New Order Code
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Credit Card Type
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Credit Card Number
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Exp. Date: Month/Year
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Signature
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Date
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ü
If the exchange is not a result of BrazilianShop.com’s error, there will be an additional
UPS ground shipping charge (for US customers), or international shipping charge
(for other countries).
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If replacement items are of greater value than the items being returned, the difference
will be charged to the credit card.
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Please fill out the credit card information in the form below. This procedure is
necessary because BrazilianShop.com does not keep a record of the credit card information
after the order has been shipped.
Click Here To Download This Document in
PDF Format
7.
Why can not I finish my order?
Minimum requirements for shopping
at brazilianshop.com:
- Internet Explorer 6 or higher
or Netscape 6 or higher
- Ensure that you have cookies
enabled, please
click here to check it
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8. How can I track my orders?
You can review the status of any
order. Simply
send us an e-mail
with your order number and our customer support team will be happy in answering
you soon.
9. How do I contact Customer Service?
If you didn't find the answer to
your question on this page, please
send us an e-mail.
We'll be happy to help you.
10.
Interruption of Service or
Delay
BrazilianShop shall not be liable for any interruption of service or
delay due to causes beyond its control, including, but not limited to, the following:
the unavailability or refusal of a person to accept delivery of the shipment; acts
of God; acts of public authorities acting with actual or apparent authority; acts
or omissions of customs , similar authorities or shipping companies; insufficient
information provided by a customer; the application of security regulations imposed
by the government, or otherwise applicable to the delivery location; riots, strikes
11.
Terms & Conditions
Brand names may be changed depending on availability. If you wish a
specific brand, please specify it during your order at the note space available.
12. Cancelled Orders
A 5% processing fee will be charge to all cancelled orders, unless
BrazilianShop.Com delays shipments for more them 7 business days.
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