Refund policy
Returns
At Brazil Explore we want our customers to be completely satisfied with their purchases. Our return policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that some products are exempt from being returned. These include products that have inviolable packages such as Natural Wood Charcoal, Opened Cosmetics, personal or intimate items as underwear, hazardous materials, and flammable liquids or gases.
We are committed to processing all return requests in a timely and fair manner, and to work with our customers to find a satisfactory solution in case of any issues or inconvenience. If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us.
Refunds (if applicable)
Once we receive your returned item and inspect it, we will send you an email to confirm that we have received your return. We will also notify you whether your refund request has been approved or rejected.
If your refund request is approved, we will process your refund and apply a credit to your original method of payment, or credit card, within a certain number of days. The specific amount of time it takes for the refund to be processed may vary, depending on your financial institution.
Please note that if your return does not meet our return policy requirements, we will be unable to process your refund request. We will contact you and let you know if this is the case.
If you have any questions about your refund or the return process, please feel free to contact us for assistance. We are always here to help.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please take the following steps:
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Check your bank account again to ensure that the refund has not been credited.
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Contact your credit card company to confirm whether the refund has been processed, as it may take some time before your refund is officially posted.
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If you still haven't received your refund after checking with your credit card company, please contact your bank. There is often a processing time before a refund is posted to your account.
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If you have completed all the above steps and still have not received your refund, please contact us at Info@BrazilExplore.com. We will investigate the issue and work with you to resolve it as quickly as possible.
We understand that refunds can be a sensitive issue, and we are committed to providing our customers with the best possible support throughout the refund process. Please do not hesitate to contact us if you have any questions or concerns.
Sale items (if applicable)
Please note that only regular-priced items may be eligible for a refund. Unfortunately, sale items are non-refundable. If you purchase an item that is on sale, we will not be able to offer you a refund or exchange for that item.
We encourage our customers to carefully review all items before making a purchase, especially if the item is on sale. If you have any questions about an item's eligibility for a refund or exchange, please contact us before making your purchase.
We appreciate your understanding of our policy regarding sale items, and we are committed to providing our customers with the highest level of service and support.
Exchanges (if applicable)
We understand that sometimes items may arrive damaged or defective. In such cases, we are happy to replace the item for you.
If you need to exchange a damaged or defective item, please send us an email at Info@BrazilExplore.com and let us know the issue with the item. We will provide you with instructions on how to return the item to us.
Please send the item back to us at: Brazil Explore Inc., 100 Central St Milford MA 01757.
Once we receive the item and confirm that it is defective or damaged, we will send you a replacement item as soon as possible.
If you have any questions or concerns about our exchange policy, please feel free to contact us. We are always here to help you.
Gifts
Gifts are a special way to show someone you care, and we want to ensure that your gift experience with Brazil Explore is as seamless as possible.
If you received an item as a gift and would like to return it, we offer two options depending on the circumstances of the gift:
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If the gift was purchased and shipped directly to you, and it was marked as a gift at the time of purchase, we will issue you a gift credit for the value of the returned item. Once we receive the returned item, we will mail a gift certificate to you that can be used for future purchases on our website.
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If the gift was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will process the refund directly to the gift giver. In such cases, the gift giver will be notified about the return and the refunded amount.
We understand that returning a gift can be a sensitive matter, and we are here to help you navigate the process. If you have any questions or concerns about our gift return policy, please do not hesitate to contact us. We are committed to ensuring that your gift experience with Brazil Explore is a positive one.
Shipping
Shipping and handling are important aspects of our business at Brazil Explore, and we want to ensure that our customers have a smooth and hassle-free experience when it comes to returns.
To initiate a return, you should mail your product to: Brazil Explore, 100 Central St Milford MA 01757, United States. Please note that you will be responsible for paying for your own shipping costs when returning an item. Unfortunately, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please keep in mind that shipping times for exchanged products may vary depending on your location. We strive to process returns as quickly as possible, but there may be some processing time involved.
For your peace of mind, we recommend using a trackable shipping service or purchasing shipping insurance when shipping an item over $75. We cannot guarantee that we will receive your returned item, and we want to make sure that you are protected in case of any issues with the shipping process.
If you have any questions or concerns about our shipping and returns policy, please do not hesitate to contact us. We are committed to ensuring that our customers are satisfied with their purchases, and we will do everything we can to address any issues that may arise.